Carpet Cleaning San Diego: Avoiding The Bait And Switch Approach

Carpet Cleaning San DiegoAs someone who has been through plenty of carpet cleaning San Diego companies, I’ve been a victim of many price changing scams.  Believe me… they were never fun!  They pitch you their “special” pricing and  tell you it includes all the bells and whistles, but then you’re left disappointed afterwards wondering how you got scammed.  Promises, promises… It goes something like this:

“Hello, how much is it for carpet cleaning?  Well, right now we’re running a $99 whole house carpet cleaning special.  Cool, how many rooms does that cover?  Up to 2500 square feet, so about 5 to 6 rooms.  Oh wow!  Ok, what’s all included?  Oh, it’s steam extraction and pre-conditioner for spots.  Cool, I’d like to schedule an appointment!”

What happens next is the carpet cleaner shows up at your door, takes a look around at your carpet and begins to tell you that you are going to need extra spot remover for each spot.  You might have anticipated this based on previous history with this maybe, but you surely don’t want to pay extra for that because that is not what you were told over the phone.

So, while you are mulling that price change over, you manage to look out your door and see that there is an old beat up van there with no company lettering or identification.  By now, what is also running through your mind is that maybe they are really not equipped to clean your carpets well either. You’re thinking that maybe they don’t have very good equipment and that they are probably going to leave your carpet soaking wet in the process if you decide to let them continue.

A Homeowner’s Nightmare In San Diego.

This whole experience thus far has made you anxious and you are now nervous in your thinking.  You need your carpets cleaned though, because you have company coming in from out of town tomorrow and you don’t have anymore time to look for another carpet cleaner or cleaning company.  You don’t want to take the chance in letting them go to have to try and find a different company, but at the same time you don’t want to risk it and take that chance to be left supremely disappointed by potentially highly undesirable cleaning results.

So what do you end up doing then?  You accept their price change up and terms and elect to allow them to continue with the cleaning of your carpet.  They don’t end up spending anymore time beyond 1 hour on your job, your carpet is soaking wet and that is when you ask them how long it is going to take to dry?  They say it should be dry in about 3 to 5 hours but in reality, it is going to take more like 3 to 5 days to finish drying completely.  They didn’t tell you it was going to end up smelling like mildew at the end of all of that drying either!  Not to mention all that sticky residue you feel on your carpet that gives you the impression that your carpet still feels dirty.

You end up with a carpet that took 4 days to dry at the end of which ended up smelling like mold and mildew, your carpet feels like it still has a ton of soap in it that didn’t get rinsed out enough or at all, and your eye catches something else… it also still looks dingy dirty.  All 3 things are in order here – bad “smell”, bad “feel”, and bad “sight.”  And, all because the price sounded nice and cheap!

So much on the spot decision making pressure for carpet cleaning.

carpet cleaning scamThe real question here is, “did you think you were going to get quality service for 2500 square feet (5 to 6 rooms) for $100 bucks??  Did you honestly think you would be lucky enough to escape the bait and switch and get away with not being scammed out of your hard earned money?

Rip off’s like this occur on a daily, only because most of us are tantalized by a cheap price.  What makes it all the more difficult to find the right cleaner for your carpet and flooring is when they all seem to advertise the same thing in terms of service and pricing.  What do we do when their marketing all sounds the same?  I guess we all just have to win some and lose some from time to time in the way we go about hunting down the most qualified professionals for the services we seek!  Oh well.

Don’t get scammed!  Learn how to look for a quality carpet cleaning operation from the information herein.  Look for things like “locally owned” or “owner operated”, as well as a better pricing structure, a company who doesn’t advertise what looks and sounds to be a low ball price designed to simply get feet in your door only to pressure sell you beyond your good mental well-being.

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Truckmount Steam Carpet Cleaning

Quality Steam Cleaning Of Carpets – Truckmounted.

Truckmount Steam MachineNormally when someone considers getting their carpets truckmount cleaned, they think of trying to find a quality carpet cleaner.  Most of the time people are looking for what’s called “truckmounted” extraction service.  This is the industry standard and what most everyone knows to be the most thorough cleaning method.  This is the method that “steams” or “steam cleans” you carpet.  These truckmount machines can cook the water up to a maximum of about 270 degrees, depending on what type of equipment it is the carpet cleaning technician or company may have.

There are so many different things a carpet cleaner can do to clean your carpet.  Some mix the soap in with the same water they are supposed to be rinsing your carpet with making for tons of residue left behind on your carpet afterwards, while others might pre-condition the carpets first, to loosen up and dissolve dirt and grease in preparation for the steam extraction portion of your cleaning.  Some companies even truckmounts that can’t get the water very hot or even maintain the right temperature for true steam which as approximately 205 to 215 degrees Fahrenheit.  To truly kill bacteria and other pathogens, plus all the critters like fleas and dust mites that might be living in your carpet, the water must be boiling hot enough!  There is no need to fear about the water being too hot to ruin your carpet as it is not staying down for prolonged periods of time and quickly cools after the initial wand stroke.

The most critical error that a technician could make when cleaning carpets is failing to pre-condition or pre-treat the carpet with the right cleaning agents. This is a critical step that many carpet cleaners fail to take, hence your carpets looking dingy and dirty afterwards.  And if they are running soapy water through their truckmount systems, then you can bet that there will be loads of soapy, sticky residue left behind on your carpet afterwards!

Here’s another important point.  Many times, the truckmount machines that many carpet cleaners use don’t seem to get the water truly hot enough to steam clean or extract correctly.  Also, many times their machines aren’t very powerful either.  When the water they are cleaning your carpet with is warm and the machine not powerful, your carpet tends to be left soaking wet and that’s why it takes 3 or 4 days to dry sometimes.  With steam, the water evaporates helping an already powerful machine extract any minor amount of left over moisture, making for the potential to leave your carpet dry to the touch!

The work ethic also has to be there because even with hot steam and powerful technology, the carpet can be left more wet than normal if enough “dry passes” are not performed.  Dry passes are made when the carpet cleaning wand is pushed over the carpet without injecting the hot water or steam into it.  These passes are meant to extract as much moisture as possible before continuing on with the rest of the carpet.  If a carpet cleaning technician lacks ethics and just speeds through your cleaning because they have a quota to meet and they want to be home by 5pm so they can drink it up a little with their buddies before the night is over, chances are the carpet will be left over wet, possibly soaked and you will end up being disappointed and dissatisfied.

Now for the quality service.

It really does take a quality carpet cleaning artist to do the job right.  Someone who is dedicated to their clientele and cares more than someone who is an employee for a company who is trying to meet a quota.  These kind of carpet cleaners are usually owner / operated and there are only a small handful of them in San Diego, California.  Owner operator carpet cleaners in San Diego tend to have quality equipment and knowledge that the big companies don’t.  They will employ extra state-of-the-art equipment for faster drying that most of the time will leave your carpet at least 97% dry by the time they leave.  A lot of time they have extra cleaning agents that the big guys don’t, so when one of the other guys tells you that the spot just isn’t coming out, it’s because they don’t know about the special, top secret stuff!

But more importantly, the all around ethics are there especially when it comes to pricing or quoting a price.  A quality San Diego carpet cleaner might quote you a price, over the phone that they stick with and they will tell you that if the price needs to change, it would have been due to the area sizes being bigger than quoted by you over the phone for example.  Or sometimes, they may not even up the price and take care of you for the price that was quoted.  That’s what an ethical quality carpet cleaning San Diego does!

All in all, if you’re tired of getting soaked, you’re tired of your carpet smelling like mold and mildew afterwards, your carpet dries flaky and crunchy from the toxic soup of soap and dirt that was mixed around while they “cleaned” your carpet before it dried!  Some advice to consider would be not to go with a carpet cleaner that wants to charge you some lame low ball price just to get their foot in your door.  Go with an owner operated quality carpet cleaning artist that gives you the impression of trust before you make your decision.

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